Shipping policy

Shipping Policy

Last updated: 16 July 2026

Thank you for shopping with Everly Atelier. We are committed to ensuring your order reaches you as quickly and safely as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within [1–3] business days (Monday to Friday, excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information (where applicable).

  • During busy periods, including product launches, sales, and holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship to:

  • United Kingdom

  • [Europe]

  • [International destinations, if applicable]

If your country is not available at checkout, please contact us before placing your order.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Current shipping options:

Destination Delivery Time Shipping Cost
UK Standard [2–5 business days] £[X.XX]
UK Express (if available) [1–2 business days] £[X.XX]
International [5–15 business days] Calculated at checkout

Free shipping: Available on orders over £[Amount].

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to become active.

Delivery Times

Delivery estimates begin once your order has been dispatched and are provided as guidelines only. Actual delivery times may vary due to factors outside our control, including:

  • Courier delays

  • Severe weather

  • Customs inspections

  • Peak shopping periods

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other applicable fees may be charged by your local customs authority. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Delayed Parcels

If your order appears delayed or has not arrived within the estimated timeframe, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Please note that parcels marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review your claim and arrange an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Everly Atelier.